Standard products: dispatch in [2–5] business days.
Custom/personalized:[7–15] business days after artwork approval. Cut-off for same-day processing: [07:00 pm, Kolkata/Asia].
2) Shipping Methods & Costs
We offer economy, standard, and express options at checkout. Costs depend on weight, destination, and service level. Free shipping may apply above [₹ 10,000] to eligible regions.
3) Delivery Estimates
Domestic: 7-10 business days after dispatch.
International: 20-25 business days; customs may add time. Estimates exclude weekends/holidays and are not guarantees.
4) Tracking
You’ll receive a tracking link once the order ships. Tracking updates are controlled by the carrier.
5) Address Accuracy & Changes
Please ensure your address and contact number are correct. We can’t redirect shipped orders. If a package returns due to an incorrect address or failed delivery attempts, reshipping fees may apply.
6) Customs, Duties & Taxes (International)
Recipients are responsible for any import fees, duties, or taxes imposed by the destination country. We cannot control customs delays.
7) Split Shipments
We may ship items separately to speed delivery at no extra cost.
8) Lost, Delayed, or Damaged Packages
Delayed: contact the carrier with tracking; we’ll assist as needed.
Lost: if tracking shows no movement for 7 days, contact us to initiate a claim.
Damaged: report within [12–48] hours with photos; we’ll arrange replacement or refund per Returns Policy.
9) Cash on Delivery (if offered)
COD fees may apply. Refusal at delivery may lead to account restrictions.
10) Force Majeure
We aren’t responsible for delays caused by events outside our control (extreme weather, natural disasters, strikes, pandemics, etc.).
